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Privacy Policy

Effective date: July 14, 2026 · Last updated: July 14, 2026

VidaSong respects the privacy of its customers and website visitors. This Privacy Policy explains what information VidaSong collects, why it is collected, how it is used, and the choices available to you.

By visiting vidasong.com, submitting a song request, purchasing a service, or otherwise communicating with VidaSong, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

VidaSong may collect the following categories of information.

Contact information

This may include:

Song-request information

To create a personalized song, you may provide information about yourself, the song recipient, or other individuals, including:

Please do not submit Social Security numbers, government identification numbers, financial account information, medical records, passwords, or other information that is not reasonably necessary to create your order.

Order and payment information

VidaSong may collect information about:

Payments are processed through the third-party payment provider identified at checkout. VidaSong does not receive or store your complete payment-card number.

Communications

VidaSong may retain emails, revision requests, approvals, customer-service communications, and other messages related to an order.

Website and technical information

Website hosts, security providers, analytics services, and advertising platforms may automatically collect limited technical information, such as:

2. How We Use Information

VidaSong may use collected information to:

VidaSong does not use a customer's private family story, photographs, completed song, or testimonial in advertising without separate permission.

3. AI-Assisted Production

VidaSong uses a combination of human writing, editing, creative direction, and artificial-intelligence-assisted production tools.

Information from an approved song plan, custom lyrics, pronunciation guidance, and musical instructions may be submitted to third-party production tools when necessary to create an order.

VidaSong attempts to limit information submitted to these tools to what is reasonably necessary for production. Customers should not provide confidential or highly sensitive information that is unnecessary for the song.

4. How Information May Be Shared

VidaSong may disclose information to service providers that help operate the business, including providers of:

These providers may process information according to their own privacy policies and terms.

VidaSong may also disclose information when reasonably necessary to:

5. Advertising, Cookies, and Similar Technologies

VidaSong may use cookies, pixels, and similar technologies for:

When advertising tools are enabled, limited website-usage information may be disclosed to advertising providers such as Meta.

VidaSong does not sell personal information for direct monetary payment.

Browser controls and advertising-platform settings may allow you to limit certain cookies or personalized advertising. Disabling these technologies may affect some website functionality.

6. Customer Stories, Songs, and Promotional Permission

Customer submissions and completed projects are private by default.

VidaSong will not intentionally publish or use a customer's:

for advertising or portfolio purposes unless the customer provides separate, affirmative permission.

Permission to use one item does not automatically authorize the use of all other customer materials.

A customer may withdraw permission for future promotional use by contacting orders@vidasong.com. Withdrawal may not remove materials from advertisements, printed materials, archived posts, or campaigns that were already published or distributed before the request was received.

7. Data Retention

VidaSong retains information only as long as reasonably necessary to:

Working photographs, audio references, and production files may generally be retained for up to 12 months after final delivery and may then be deleted.

Order, payment, consent, and transaction records may be retained for a longer period when reasonably necessary for accounting, tax, legal, or dispute-resolution purposes.

Customers may request earlier deletion, subject to legal, accounting, fraud-prevention, and recordkeeping requirements.

8. Security

VidaSong uses reasonable administrative and technical safeguards intended to protect customer information.

However, no website, email service, storage platform, or Internet transmission method can be guaranteed to be completely secure. Customers should avoid submitting information that is not necessary for their order.

9. Your Choices and Requests

You may contact VidaSong to request that it:

Requests may be sent to orders@vidasong.com.

VidaSong may need to verify your identity before completing a request. Certain information may be retained when required for legal, tax, security, fraud-prevention, or transaction-record purposes.

10. Information About Other People

When you submit information, photographs, recordings, or stories concerning another person, you represent that you have the right or appropriate permission to provide that material for the requested service.

You should use particular care when submitting information or photographs involving children. The person placing the order must have the authority to authorize their use.

11. Children's Privacy

VidaSong's website and ordering services are intended for adults and are not directed to children under 13.

VidaSong does not knowingly accept orders placed by children under 13. If VidaSong learns that a child under 13 submitted personal information without appropriate parental consent, VidaSong will take reasonable steps to delete it.

12. United States Operations

VidaSong is operated from Illinois, United States.

Information may be processed and stored in the United States and in other locations where VidaSong's service providers operate.

Customers outside the United States should understand that privacy laws in those locations may differ from the laws of their home country.

13. Changes to This Policy

VidaSong may update this Privacy Policy as the service, technology, or legal requirements change.

The updated version will be posted with a revised "Last updated" date. Material changes may also be communicated through the website or by email when appropriate.

14. Contact

Questions or requests regarding this Privacy Policy may be sent to:

VidaSong
Email: orders@vidasong.com